5 Stars Organization
We define 5 stars organization for the excellent leader like these:
- The Organization have to have website to issue all information for their customer know
- The Organization have CRM system to listen all the complain and request from their customer.
- After they listen their customer they need to perform all request effectively. So they need task management and project management tools.
- After perform all request organization need to listen feedback of customer about what they done. So they use Survey management tool
- In all common operation they need Audit management tool to make sure every work follow design
- Finally they need Human resource manage to calculate salary and bonus for employees exactly and fastest
10,000,000 đ / 1 month.
Outstanding features of Fashion shops
Website, CRM, Human resource system, survey, audit, etc
Website
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Online promotionCustomer easy to buy promotion product or service
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Each channel for each websiteMulti sale channel, each team processing for each sale channel
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Chat support intergrationCustomer can chat with supporter from webiste
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Recruitement integrationYou can publish recruitment information on website and candidate can apply online
Human resource System
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Employee profileManage full profile of employee
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Organization chartShow all employee and department structure of your organization
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Timekeeping,shift,leave managementRecord exactly timesheet of your employee to automatic calculate salary
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Payroll managementPowerfull tool to automatic calculate salary and bonus for your employee
CRM System
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Idendify customer at first callYou can identify full profile of customer on incoming call.
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Create online order on calling.You can have multi website for each category product
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Record complain & requestsYou can record all complain of customer and requests such as request maintain, warranty
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View history sale and revenue and customer groupYou will know what customer bought, total revenue, and customer group such as Gold, Silver, Diamond, etc
Survey System
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NPS measurementTo improve product and service for your customer
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ENPS measurementTo improve internal operation
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Other measurementImprove any other operation in your organization
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Product validationEmployee can take timekeeping on web or mobile
Audit System
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Audit EmployeeTo make sure every employee play follow the your strategy
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Audit store, departmentTo make sure every store or department design and work follow design
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Audit processTo make sure every process in your organization work follow the right process.
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Gap managementTo tracking any gap found by audit can be tracked and fixed