Customer relationship management
One of importance things in increase customer for your business is customer care. If you have good products or servies but customer care is not good your customer will leave and buy product and service of other of your competiors. So you need to choose the best customer care tool. Mydaay.com will provide the that tool for you.
Contact sale
Outstanding features of Customer Relationship Management
Identify customer, listening customer, record request, record complain, understand customer,etc
Identify customer
  • Customer profile
    You will now name, dob, gentle, ect of customer at first call
  • Group customer
    You can define group of customer and segment customer.
  • Loyalty point
    You can set loyalty point by rule of revenue
  • Tag Customer
    You can group customer by tag
  • Ready to integrate with call center
    Integrate with call center help you quickly identify customer by mobile number
Customer request
  • Record request
    Customer can request anything to your organization
  • Assign request
    Assign request to relevant unit and person in charge
  • Tracking request
    Call center team can get quickly status of request to answer to customer.
  • Link request to task
    All request will be the task for employee processing
Customer interaction history
  • Customer request
    Record customer request and assign to relevant to department
  • Customer complaint
    Record all customer complaints and assign to relevant to department and employee
  • Sale history
    Show all customer sale history
  • Understand customer
    What customer bought, revenue, debt